DG Carpet Cleaning Perth
Email: info@dgcarpetcleaningperth.com.au
Phone: 0433 544 004
Last Updated: 17 April 2026
These Terms & Conditions (“Terms”) apply to the use of our website and to all enquiries, quotations, bookings, appointments, and services provided by DG Carpet Cleaning Perth (“we”, “us”, “our”). By using our website, requesting a quote, booking a service, or engaging our services, you agree to these Terms.
By using our website or services, you confirm that you have read these Terms. If you do not agree, please discontinue use of our website and services.
DG Carpet Cleaning Perth is a mobile cleaning business operating in Perth, Western Australia. We provide services at customer premises and do not operate a public showroom or walk-in office.
For enquiries, bookings, or support, you can contact us at:
Email: info@dgcarpetcleaningperth.com.au
Phone: 0433 544 004
Information on this website is provided for general guidance only. We may update, change, or remove website content at any time without notice.
We make reasonable efforts to ensure website information is accurate and current, but we do not guarantee that all content will always be complete, current, or error-free.
Images shown on our website, social media, advertisements, or promotional materials are for illustration and general reference purposes only.
When you contact us or submit a form through our website, you agree that we may respond by phone, email, SMS, or message using the contact details you provide.
We aim to respond as soon as reasonably possible. However, response times may vary due to workload, travel time, service demand, weekends, or public holidays.
If your enquiry is urgent, please call us directly.
Our services may include:
The exact scope of service will depend on what is booked and what is suitable for the surface, material, condition, and access at the property.
Quotes are based on the information available at the time of enquiry and may be provided by phone, message, email, or after inspection.
Quoted prices may change if:
Unless otherwise stated, quotations are estimates only and do not become binding until a booking is confirmed.
Customers are responsible for ensuring:
We will make reasonable efforts to attend at the arranged time, but arrival times may vary due to traffic, weather, access delays, job overruns, or circumstances outside our reasonable control.
We reserve the right to reschedule or refuse to proceed where access is not available, conditions are unsafe, or booking details were materially inaccurate.
If you need to cancel or reschedule a booking, please contact us as early as possible.
We request at least 5 to 6 hours’ notice where possible.
We reserve the right to charge a reasonable cancellation or call-out fee where:
Any such fee will be limited to reasonable costs actually incurred, where permitted by law. Consumer contract terms must not override rights given by law.
Customers should, where possible, remove fragile, valuable, or small personal items from the work area before our arrival.
We do not move furniture. Our team may clean around furniture and other items that remain in place unless otherwise agreed in advance.
The customer is responsible for advising us before the service begins of:
We reserve the right to pause, limit, or reschedule work where safe access or safe working conditions are not available.
We provide our services with due care and skill. Under Australian Consumer Law, services must be supplied with due care and skill, be fit for any stated purpose, and be supplied within a reasonable time where no time is agreed.
However, the customer acknowledges that:
We do not guarantee complete stain removal in every case.
Drying times vary and are estimates only.
Drying time depends on factors such as:
We will provide guidance where appropriate, but actual drying time may vary from one job to another.
For tile, grout, hard floors, and windows, results may vary depending on age, wear, sealers, mineral build-up, prior damage, scratching, etching, staining, or pre-existing surface deterioration.
For hard floor stripping and sealing, the final result may depend on the condition of the surface, previous coatings, and the suitability of the floor for treatment.
Pricing will be communicated before or at the time of booking.
Payment terms may vary depending on the service, booking type, scope, or customer arrangement. In some cases payment may be required before the job, after the job, or partly in advance.
Additional charges may apply where approved by the customer or where reasonably necessary due to:
If payment is not made as agreed, we reserve the right to recover reasonable outstanding amounts permitted by law.
If a customer is dissatisfied with part of the service, we ask that they contact us as soon as reasonably possible.
Any request for a revisit will be discussed mutually and fairly, taking into account:
A revisit may be offered where appropriate, but each case will be assessed individually.
If you are dissatisfied with any part of the service, please notify us as soon as reasonably possible after completion.
To help us assess and resolve the matter quickly, please provide:
Prompt reporting helps both parties inspect the issue while conditions are still current. This request does not limit any rights you may have under Australian law. Consumers are entitled to remedies when services do not meet consumer guarantees.
Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.
Consumer guarantees apply automatically to services and cannot be excluded by contract terms. If our services do not meet those guarantees, you may be entitled to an appropriate remedy depending on the circumstances, including re-supply of services, repair, refund, compensation, or cancellation of the agreement in serious cases.
We do not provide refunds simply because a customer changes their mind after a service has been completed, unless required by law. A business may set change-of-mind policies, but they do not replace consumer guarantees.
The customer agrees to:
We are not responsible for delays or failure to perform services on time where this is caused by events beyond our reasonable control, including traffic, weather, illness, accidents, utility interruptions, equipment issues, or unsafe site conditions.
Where possible, we will contact you to reschedule or provide an updated arrival window.
To the extent permitted by law, our liability is limited to loss or damage directly caused by our failure to exercise due care and skill.
We are not liable for:
Nothing in these Terms excludes liability where it would be unlawful to do so.
During or after a service, we may take photographs of the work area or completed results for record-keeping, training, quality control, or portfolio purposes.
We will aim not to include faces, personal documents, or sensitive personal information without permission.
We may use non-identifying photographs of completed work on our website, social media, or promotional materials. If you do not want photographs of your property used publicly, please let us know and we will respect your preference.
We respect your privacy. Personal information submitted through our website, phone, email, or forms is used to respond to enquiries, arrange bookings, provide services, process payments, and manage customer communication.
We may also use reasonable website security and spam prevention tools.
Where applicable, personal information will be handled in accordance with our Privacy Policy and applicable Australian privacy requirements.
Any discounts, package deals, specials, or promotional offers are subject to availability and may be changed or withdrawn at any time unless already confirmed for a booking.
Offers cannot usually be combined unless we state otherwise.
These Terms are governed by the laws of Western Australia and the applicable laws of Australia. Any disputes will be subject to the courts and tribunals with jurisdiction in Western Australia, unless applicable law provides otherwise.
Explore our other cleaning services to find the right solution for your space. From carpets to upholstery and tiled areas, we provide practical services tailored to everyday needs.
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