Privacy Policy

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Privacy Policy

DG Carpet Cleaning Perth
Email: info@dgcarpetcleaningperth.com.au
Phone: 0433 544 004

Last Updated: 17 April 2026

DG Carpet Cleaning Perth (“we”, “us”, “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, contact us, request a quote, book a service, or otherwise deal with us.

1) Who We Are

DG Carpet Cleaning Perth is a mobile cleaning business operating in Perth, Western Australia. We provide services at customer premises and do not operate a public showroom or walk-in office.

2) What Personal Information We May Collect

We may collect personal information that you provide to us directly, including:

your name
phone number
email address
service address
suburb or location details
details about the service you need
information you provide in enquiry forms, emails, messages, or phone calls
payment-related details where required for booking or service processing
photos or videos you send us relating to a quote, stain, surface, or cleaning issue

Personal information generally includes information or an opinion about an identified individual, or an individual who is reasonably identifiable.

3) How We Collect Personal Information

We may collect personal information when you:

submit a form on our website
call, email, or message us
request a quote
book a service
send us photos or videos for quoting or issue assessment
communicate with us through social media or advertising forms
interact with our website, including through cookies, analytics tools, or spam protection tools where used

4) Why We Collect Personal Information

We may collect, hold, use, and disclose personal information for purposes including:

responding to enquiries
providing quotes
arranging bookings and appointments
delivering our cleaning services
communicating before and after a job
processing payments
handling complaints, re-visits, or service issues
improving our website, services, and customer experience
protecting our website and forms from spam, fraud, and misuse
keeping internal business records

If an organisation is covered by the Privacy Act, it must manage personal information in an open and transparent way under the Australian Privacy Principles.

5) Website Forms, Cookies & Technical Data

When you visit our website, some technical information may be collected automatically by website tools or hosting systems, such as:

IP address
browser type
device type
pages visited
referral source
date and time of access
basic site usage information

This information may be collected through cookies, analytics, website security tools, or spam prevention services.

6) Google reCAPTCHA and Spam Protection

Our website may use security and anti-spam tools such as Google reCAPTCHA to help protect forms and prevent automated abuse. Google describes reCAPTCHA as a service used to protect websites from spam and abuse. Google also states that it uses cookies and similar technologies for security purposes, including protection against spam, fraud, and abuse.

Where such tools are used, technical information may be processed by the relevant third-party provider in accordance with their own privacy terms and policies. Google explains how it handles personal data in its Privacy Policy.

7) How We Use Personal Information

We use personal information only where reasonably necessary for our business operations, including to:

contact you about your enquiry or booking
confirm service details
attend your property and provide the booked service
send quotes, invoices, or updates
respond to customer service issues
maintain internal records
improve service quality and website performance
reduce spam, fraudulent enquiries, or misuse of our website

8) Disclosure of Personal Information

We do not sell your personal information.

We may disclose personal information where reasonably necessary to:

employees, contractors, or service providers who assist us in operating the business
payment processors or invoicing platforms
website hosts, form providers, analytics providers, or anti-spam/security services
professional advisers where necessary
government authorities, regulators, or law enforcement where required by law

If third-party providers process data on our behalf, they may handle it under their own systems and privacy practices.

9) Storage & Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. The OAIC’s guidance states that entities covered by the Privacy Act are required to take reasonable steps to secure the personal information they hold.

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

10) How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including business record-keeping, customer service, legal, accounting, or operational purposes.

When information is no longer reasonably required, we may delete, destroy, or de-identify it where appropriate.

11) Access to and Correction of Personal Information

You may contact us to request access to the personal information we hold about you, or to request correction of information that is inaccurate, incomplete, or out of date.

The OAIC’s APP guidance notes that privacy policies should explain how a person may access and seek correction of their personal information, and how they can complain about a privacy issue.

We may need to verify your identity before responding to a request.

12) Complaints

If you have a privacy-related complaint, you can contact us using the details below.

Please include enough detail for us to understand and investigate the issue. We will review your complaint and respond within a reasonable time.

Email: info@dgcarpetcleaningperth.com.au
Phone: 0433 544 004

13) Third-Party Websites and Services

Our website or communications may include links to third-party websites, platforms, or services. We are not responsible for the privacy practices of those third parties. You should review their privacy policies separately.

14) Marketing Communications

If you contact us, request a quote, or book a service, we may contact you regarding your enquiry, appointment, service updates, or related customer service matters.

If we send promotional or marketing messages, you can request that we stop sending them at any time.

15) Overseas Disclosure

Some website, email, cloud, analytics, or security service providers may store or process information on servers located outside Australia.

Where this occurs, information may be handled by third-party providers under their own systems and policies.

16) Children’s Privacy

Our services are intended for adults arranging residential or commercial cleaning services. We do not knowingly collect personal information from children through our website for direct marketing or unrelated purposes.

17) Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal obligations. The updated version will be published on this page with the revised date.

18) Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us: